Frequently Asked Questions
PLACING YOUR ORDER
Unless otherwise stated, we do not permit the usage of multiple promotional codes at one time.
Mobile: When proceeding to checkout, tap ‘Order Summary / Enter Promotional Code’. You will then see a box prompting you to add your promotional code.
Desktop: The option to use your promotional code is available on the right hand column of the checkout page.
Pre Order and reserve some of our best selling products. Full payment is taken upfront to reserve your order. When your order arrives in stock, we’ll ship this to you in the fastest and safest possible manner via Lux Mirrors Dedicated Delivery Service.
Cancel anytime. 100% refund guaranteed.
Require assistance? Contact our Customer Support Team via hello@lux-mirrors.co.uk and an advisor will be pleased to assist you.
Apple Pay, Visa, Visa Debit, Mastercard, American
Express, Google Pay.
We physically stocks 1000’s of products in our Cheshire based HQ, all ready to be shipped within 1-3 Business Days. If a product is available to Pre Order, this means that it’s on its way to our HQ, ready to ship as soon as it lands.
DELIVERY
Mainland UK + Northern Ireland is 100% Free
Overseas delivery is available to Northern Ireland, Ireland, France, Germany, Belgium & Netherlands. Our team is working actively on increasing the number of countries we ship to.
Delivery to front entrance of your property
Lux Mirrors Dedicated Delivery service will hand deliver your item(s) with the utmost care to the front entrance of your property.
Yes, our driver will be more than happy to unbox and check over your item(s) and further dispose of the packaging upon your request.
In the unlikely scenario that your item(s) are damaged or faulty, our driver will return them on his vehicle to the Lux Mirrors HQ. Our Customer Support Team will then contact you to arrange an exchange or refund dependant on how you wish to continue with your order.
Please update us of any address changes within 24 hours of your order being placed. Contact our Customer Support Team via hello@lux-mirrors.co.uk and an advisor will be pleased to assist you.
IN STOCK ITEM(S) DELIVERY
UK Mainland: Usually dispatched in 1-3 Business Days
Northern Ireland: 7-21 Business Days (some small items 1-2 Business Days, please see product page information)
Netherlands: 7-21 Business Days
France: 7-21 Business Days North France
Germany:
7-21 Business Days
PRE ORDER ITEM(S) DELIVERY
Your Pre Order item(s) will be delivered to you with the utmost urgency within the advised shipping week on the product page. You can easily locate the shipping week below the ‘ADD TO BAG’ button.
Our highly acclaimed Pre Order service is available for customers who wish to purchase and reserve in demand stock.
Pre Orders can be Cancelled anytime. 100% refund guarantee.
We don’t offer order tracking yet, however you will be provided the contact number for your Lux Mirrors Dedicated Delivery driver should you wish to contact them at any point.
Our logistics team also provide frequent updates via phone and text, ensuring you aer kept fully up to date.
EXCHANGES/RETURNS & REFUNDS
Should you wish to exchange your order, we are more than happy to offer this service to you for Free.
For more information on exchanges, please contact our Customer Support Team via hello@lux-mirrors.co.uk.
We offer 90 Days Free Returns on all orders.
Contact our Customer Support Team via hello@lux-mirrors.co.uk and our team will be more than happy to assist you.
Returning item(s) will be collected by Lux Mirrors Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Your Lux Mirrors Dedicated driver will contact you 24 hours in advance to book collection of your returning item(s).
Please ensure that you double check you have provided us with your best and correct contact number.
We don’t believe in making you wait for your money back, therefore your order will be refunded within 3-7 Business Days of it being collected from your property.
You retain full control of your order with us at all times. Contact our Customer Support Team via hello@lux-mirrors.co.uk and an advisor will be pleased to assist you with your request.
Please contact our Customer Support Team via hello@lux-mirrors.co.uk and an advisor will be pleased to assist you with your request.